
Summary
Alastair Campbell argues that banks must change their customer services, software architecture and leadership together. He proposes services built around customers’ financial lives, supported by flexible systems and richer customer data. The opening chapter compares Revolut, Nubank and Chime as examples of digital banking models.
Why read it Our view
Useful for founders who build financial services. Compare your customer promise with the systems and team needed to deliver it. The Revolut comparison is a dated case, rather than a current product guide or a biography of Storonsky.
Written about
- Nik StoronskyCompany case studyThe opening chapter compares Revolut with Nubank and Chime. Its table names Storonsky and Vlad Yatsenko as founders. The link concerns the company’s service model; this is not a Storonsky biography.Source