Summary
The second volume of Dee Hock’s reflections continues the short, compressed form used in the first. It places comments about individual conduct beside arguments about institutions, power, commercial life and social change. In the checked preview, Hock questions management that suppresses ability, the growth of rules enforced by compulsion, and the ability of an organization to survive without continued change. Other sampled passages concern leadership and the limits of control. These are assertions to examine, not a worked operating plan or another chronological history of Visa. The volume is a separate collection with its own ISBN, and should be distinguished from both volume one and the different editions of One from Many.
Why read it Our view
Use the passages on rules, authority and continued change to examine where your company’s controls help the work and where they block it. Pair a short assertion with a real operating example before changing a policy; the book itself does not supply a tested implementation plan.